What you would be expected to do:Customer Service & Warranty ResolutionManage a high volume of warranty claims and complaints across various channels, including in-person, phone, and digital platforms, in both Portuguese and English.Communicate effectively with customers, shops, EBD partners, and retailers throughout the resolution process, providing timely updates and managing expectations.Va

What you will be expected to do:1. Strategic Marketing DirectionPartner with the VP of Marketing to design and execute the global marketing strategy across Southern Africa (Zambia, Mozambique, South Africa and expansion markets).Align marketing goals with commercial sales management, ensuring measurable contribution to business performance.Demonstrate customer segmentation and targeted marketing a

What you would be expected to do:1. Country Training Strategy & OwnershipOwn Zambia's annual training plan and strategy, aligned to country sales targets, product launches, seasonality, and regional training priorities.Translate regional and HQ training strategy into disciplined country-level execution across every region and market.Set and enforce country-wide standards for onboarding, certif