Account Representative

Job Brief

• We are looking for an Account Representative to manage assigned client accounts.
• You will address customer concerns and contact prospects to expand your account portfolio.
• We expect you to be an energetic, goal-driven person with excellent communication skills.
• This role may often be challenging so you should be able to remain calm and polite in tough situations.
• If you also have some experience in sales or customer service, we’d like to meet you.
• Your goal will be to foster long-term relationships with clients and help grow our business.

Responsibilities

• Be the main point of contact of assigned customers
• Negotiate contracts and handle paperwork e.g. invoices, orders
• Follow up regularly after closing a sale to ensure client satisfaction
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Pass on issues to account managers when needed
• Present new or additional products and services to existing customers
• Approach prospective clients through cold-calling, email etc. to meet sales targets
• Send reports on sales activity, accounts status and possible issues

Requirements and skills

• High School Diploma; BSc/BA in business is a plus.
• Proven experience as an Account Representative or other sales role
• Experience in customer service is a plus
• Proficient in MS Office; familiarity with Salesforce
• Strong communication and negotiation skills
• Excellent organizational and multitasking ability
• Assertiveness and confidence
• Goal-driven with ability to work under pressure
• Good problem-solving skills.