Key Responsibilities
Administrative Support
- Provide general administrative and clerical support to management and staff.
- Prepare, organize, and maintain office files, records, reports, and confidential documents.
- Assist with daily office operations and administrative projects as assigned.
- Schedule meetings, appointments, and coordinate office activities when required.
- Maintain office supplies inventory and ensure smooth day-to- day office functionality.
- Perform data entry, filing, photocopying, scanning, and other clerical duties.
- Support internal communication and ensure proper documentation management.
Customer Service & Front Desk Duties
- Serve as the first point of contact for customers, visitors, clients, and external stakeholders.
- Welcome and assist visitors in a professional, friendly, and courteous manner.
- Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
- Provide accurate information regarding company products, services, policies, and procedures.
- Maintain a positive and professional company image when interacting with clients and visitors.
Customer Relations & Issue Resolution
- Handle customer complaints, concerns, and feedback professionally and efficiently.
- Resolve customer issues independently where possible or escalate them to the appropriate department whennecessary.
- Follow up with customers regarding inquiries, service requests, orders, or pending issues to ensure timely resolution.
- Build and maintain positive relationships with customers to ensure high levels of customer satisfaction.
- Keep detailed and accurate records of customer interactions, transactions, complaints, and resolutions.
Qualifications & Requirements
- Diploma or Bachelor’s degree in Business Administration, Office Management, Customer Service, or a related field preferred.
- Proven experience in an administrative assistant, receptionist, customer service, or similar role is an advantage.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office management systems.
- Strong interpersonal and customer service skills.
- Ability to handle confidential information with professionalism and discretion.
- Attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
- Professionalism and integrity
- Time management and organization
- Customer-focused mindset
- Effective communication
- Problem-solving and conflict resolution
- Team collaboration
- Adaptability and flexibility
Location: Accra
Salary: Accra
