Responsibilities:
Booking & Revenue Management:
- Manage property bookings for walk-in customers and listings on platforms like Airbnb.
- Update availability calendars, optimise pricing, and screen guest inquiries to maximise occupancy and prevent double-bookings.
Guest Relations:
- Handle smooth check-ins and check-outs.
- Address guest needs, resolve complaints swiftly, and ensure an overall home-away-from-home experience that yields positive reviews.
- Ensure guests & compliance with property standards and rules.
Facility Maintenance:
- Conduct routine property inspections to ensure apartments are clean, secure, and fully functional.
- Coordinate with technicians to fix plumbing, electrical, air conditioning, generator and HVAC issues.
- Maintain a daily maintenance dashboard showing issues raised vs completed.
Staff Supervision:
- Direct cleaning and laundry personnel, security guards, and other support staff to maintain high hospitality and hygiene standards.
Administrative Tasks:
- Maintain reservation records, process caution fees, verify client identification, and monitor utility bills.
- Ensure the facility does not run out of consumables (e.g., toilet rolls, soaps, air fresheners, cooking gas, dish-wash and hand-wash liquids), reusables (e.g., beddings, towels, mops, brooms, hover, and brushes), and subscription services (DStv, Netflix, Starlink, PHCN).
Requirements:
- Minimum of a degree/HND in business administration or facility management.
- Minimum of 3 to 5 years’ experience in administration, facility management or operations management.
- Proficient in Microsoft Office (Word and Excel)
- Strong knowledge of facility or administrative processes.
- Be well organised and have excellent spoken and written communication skills, as well as customer and client management and problem-solving skills.
- Ability to work independently and take the initiative
- Time management and problem-solving skills.
- Strong Customer relationship management skills
- Excellent organisational skills, with the ability to prioritise tasks and manage resources efficiently
- Competent writing and communication skills – including the ability to communicate technical information
- Excellent interpersonal and people skills
- Proximity to Yaba, Lagos, is essential.
