Core Responsibilities
Prospective Student Engagement
- Conduct daily outreach to prospective students via phone, WhatsApp, and email to introduce programs and encourage applications.
- Provide clear and compelling information about academic offerings, financial requirements, and enrollment timelines.
- Respond promptly and professionally to all inquiries, maintaining a supportive and solution-oriented approach.
Application Processing
- Assist applicants in completing required forms and submitting documentation.
- Review application submissions for completeness and flag any missing or unclear information.
- Evaluate initial eligibility criteria and communicate next steps to applicants.
Counseling & Support
- Provide personalized support throughout the admissions journey, addressing individual concerns and guiding applicants step-by-step.
- Clarify academic program structures, enrollment fees, deadlines, and expectations.
Fee & Deposit Collection
- Clearly explain payment procedures for enrollment fees and enrollment deposits.
- Follow up consistently to ensure timely payments.
- Coordinate with the Finance Team to verify payment completion and report any delays or payment-related issues.
Follow-Up & Relationship Management
- Maintain regular, proactive communication with each assigned lead through structured follow-ups.
- Build trust and engagement by offering helpful, responsive, and transparent guidance.
- Use nurturing techniques to improve lead retention and conversion rates.
Data Entry & Reporting
- Accurately record all student interactions, application status updates, and payment confirmations in the CRM system.
- Submit regular reports on lead progress, payment status, and successful enrollments to the Admissions Team Lead.
Qualifications
Education & Experience
- Bachelor’s degree in Business, Communications, Marketing, Education, or related field (preferred but not mandatory)
- Minimum 1–2 years of telesales, call center, or customer service experience (required)
- Previous experience in admissions or educational services is a plus
Other Attributes
- Comfortable working in a remote and fast-paced environment
- Able to work flexible hours to support students across different time zones
- Strong ethical standards and respect for student data privacy
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
