Job Description
To drive the commercial success of the bank’s digital channels by orchestrating the critical "last mile" of the client experience: the implementation and ongoing adoption of digital solutions. This role leads the strategy to migrate clients from manual to digital channels, managing the end-to-end client onboarding process to ensure efficiency and speed-to-revenue. The incumbent acts as a bridge between Client Coverage, Product, and Operations, utilizing data-driven insights to maximize platform utilization, optimize cost-to-serve, and deliver on strategic mandates such as financial inclusion and cross-border trade growth.
Qualifications
Type of Qualification: Bachelor's Degree
Field of Study: Business, Finance, Banking, Information Systems, or a related field
Experience Required
3-4 years
- Proven experience managing client onboarding and implementation projects.
- Demonstrated track record in driving digital channel adoption, customer utilization, and revenue growth.
- Experience in process improvement and customer journey optimization.
- Experience working with cross-functional teams including Sales, Product, Operations, Risk, and Marketing.
- Strong analytical skills with experience using data and MIS reporting to drive business decisions.
- Knowledge of banking regulatory, risk, and compliance requirements.
- Strong knowledge of payments, collections, liquidity management, and digital cash management solutions.
Additional Information
Behavioural Competencies:
- Convincing People
- Following Procedures
- Interacting with People
- Meeting Timescales
- Producing Output
- Team Working
Technical Competencies:
- Client project management and implementation/onboarding projects.
- Process improvement and customer journey optimization
- Data interpretation, usage analytics, and performance tracking.
