Assistant Camp Manager (Couple OR Single)

Thakadu Bush Camp offers an authentic safari experience in Botswana, situated on the banks of the Khwai River within the Khwai Concession area. We are looking for a talented, energetic, and professional Assistant Camp Manager to support the Camp Managers in daily operations and assumes full responsibility in their absence. The successful candidate will ensure the comfort and needs of guests are met in camp as well as striving to exceed all expectations.

Job Summary
Type: full-time
Location: Ghanzi
Category: Hospitality

Key Responsibilities

• Meet, greet, and brief guests on the Camp and its facilities
• Be the main point of contact for guests throughout their stay in conjunction with the Camp managers
• Take guests on a tour of the Camp facilities and showing them to their accommodation
• Assist with accommodation allocation for guests prior to their arrival
• Handle guests queries or complaints and resolve in an appropriate manner
• Ensure all guests issues pertaining to guests satisfaction are met and that follow up is completed on a timely basis
• Any other reasonable duties as instructed by senior management
• Ensure all staff perform their duties in line with company standards
• Assist in ensuring that the bar is stocked daily
• Check the main Camp area, curio shop and facilities for cleanliness
• Check furniture and fittings are clean and organise repairs for broken fittings and furniture
• Ensure table settings, cutlery, glassware, and crockery is clean and set correctly for all means.
• Ensure food is displayed, stored, and served hygienically
• Ensure that exceptional standards of customer service are adhered to by all staff all the times
• Assist with serving meals to guests as required
• Ensure adequate stocks of cutlery, crockery and glassware and table settings are in stock
• Assist to manage and supervise the housekeeping department and its staff to ensure it is functioning effectively and efficiently at all times
• Ensure housekeeping standards are met at all times through supervision and training
• Conduct room checks on a daily basis to ensure standards are maintained
• Organise repairs for broken furniture and fittings
• Assist in the management of all staff in line with Company objectives and performance levels
• Issue staff with daily tasks and check completion of tasks
• Make a recommendation for additional training where required
• Resolve staff issues
• Manage poor performing staff with the assistance of the Camp Managers
• Complete monthly attendance registers with deduction allocated
• Assist in monitoring food standards and liaise with the Camp managers if any adjustments need to be made.
• Assist in serving clients meals when ready to serve and help ensure the uninterrupted flow of meals and orders

Requirements

• Minimum of 3 years of progressive experience and strong operation in hospitality or similar field, two of which were holding a supervisory position directing a multi-level
• 2 years’ experience in food and beverage, culinary, guest relations, front of house, housekeeping, or related professional area
• Strong communication and customer service skills
• Proficiency in Microsoft Office
• Well-groomed and presentable

How to Apply
Send your CV and a short note on your receptionist experience to:Apply Now or Apply Now

Only shortlisted candidates will be contacted. Applicants must be available for trial shifts upon request.