REQUIREMENT:
- RSA ID and legal residence essential
- Minimum 2 years' experience as an Assistant General Manager within a 5-star hotel environment
- Strong operational knowledge across Front Office, Housekeeping, Food & Beverage, Reservations, and Guest Relations
- Proven leadership and people management skills
- Excellent guest relations and customer service ability
- Strong financial understanding including budgeting, stock control, and operational cost management
- Excellent communication, organisational, and problem-solving skills
- Ability to manage multiple departments and priorities effectively
- Professional, hands-on, and service-driven approach
- Own transport essential
- Stable employment history preferred
- Hospitality qualification advantageous
KEY RESPONSIBILITIES:- Support the General Manager in overseeing all hotel operations
- Ensure exceptional guest experiences and service standards throughout the property
- Assist in managing departmental managers and operational teams
- Monitor daily operations and implement continuous improvements
- Assist with budgeting, reporting, stock control, and cost management
- Conduct regular inspections to maintain quality and presentation standards
- Handle guest concerns and ensure prompt and professional resolution
- Lead, mentor, and develop staff to achieve operational excellence
- Ensure compliance with company policies, procedures, and hospitality standards
- Act as relief General Manager when required
- Support the achievement of financial, operational, and guest satisfaction objectives
PACKAGE:- Salary Negotiable (DOE)
- Live-out position
LOCATION: Plettenberg Bay – Western Cape
