As a Branch Manager, you will oversee the daily operations of our branch, focusing on optimizing performance, enhancing customer service, and driving sales growth. You will play a key role in strategic planning, team leadership, and ensuring compliance with company policies while fostering a positive environment for both employees and customers.
Education
- Matric
- FIATA diploma or 3-year freight forwarding related qualification at NQF level 7 or equivalent
Knowledge and experience - 10 years’ experience in the Freight Forwarding Industry with 3 years in a middle management capacity
- Problem solving skills and decision making skills
- Business Acumen
- Ability to prepare and/or analyse financial statements and budget
- Leadership and Interpersonal skills
- Good communication skills (written &verbal)
- Planning and organising. Attention to detail.
- Ability to handle pressure. Change Management skills
- Knowledge of Freight Forwarding practices and processes
- Customer Centricity
- Computer literacy (Ms Word, Excel, IBM etc)
- Ability to analyse documents and make recommendations.
Advantageous Attributes
- Customer service orientation - Able to handle a demanding customer environment.
- Good problem solving and decision-making skills.
- Strong leadership and people management skills.
- Ability to handle pressure and meet all deadlines.
- Can communicate within the team and contribute to the overall success of the team.
- Ability to be adaptable as this is a constantly changing environment.
- ShipShape knowledge.
Overall responsibilities include- Plan branch operations in terms of the requirements of the business environment.
- Organise and optimise branch resources and provide leadership to staff
- Control and manage budget
- Sales and client servicing support.
- Reporting and compliance.
- Comply with the requirements of the quality management system.
- Ad-hoc
