Role Purpose
The Branch Manager is responsible for overseeing the end-to-end operations, commercial performance, and customer service delivery of the branch. The role ensures efficient freight movement, cost control, revenue growth, and compliance with regulatory and safety standards while leading a high-performing team.
Key Responsibilities 1. Operational Management
- Oversee daily branch operations including transport, warehousing, and distribution
- Ensure on-time and in-full (OTIF) delivery performance
- Manage fleet utilization, route planning, and load optimization
- Monitor service levels and implement continuous improvement initiatives
- Ensure compliance with safety, health, and environmental regulations
2. Commercial & Financial Performance
- Drive branch revenue growth and profitability
- Manage branch P&L, budgets, and cost controls
- Identify new business opportunities and support client acquisition
- Maintain strong relationships with key customers and partners
- Monitor pricing, margins, and operational costs
3. Customer Service Excellence
- Ensure high levels of customer satisfaction and retention
- Resolve escalated customer issues and service failures
- Implement service improvement plans based on feedback
- Maintain SLA performance for key accounts
4. Team Leadership & People Management
- Lead, coach, and develop branch staff (operations, drivers, admin)
- Manage workforce planning, performance reviews, and training
- Promote a culture of safety, accountability, and high performance
- Ensure compliance with HR policies and labour regulations
5. Compliance & Risk Management
- Ensure compliance with transport regulations and company policies
- Manage risks related to fleet, cargo, and operations
- Oversee vehicle licensing, maintenance, and inspections
- Ensure adherence to road safety and driver standards
6. Stakeholder & Vendor Management
- Manage relationships with suppliers, subcontractors, and service providers
- Coordinate with head office functions (finance, HR, operations)
- Engage with local authorities and regulatory bodies when required
Key Performance Indicators (KPIs)
- Branch revenue and profit margins
- On-time delivery (OTIF) performance
- Cost per delivery / cost per km
- Customer satisfaction (CSAT) and retention
- Fleet utilization and downtime
- Safety incidents and compliance levels
- Employee productivity and engagement
Minimum Requirements
- Diploma or Degree in Logistics, Supply Chain, Business, or related field
- Minimum 5 years’ experience in freight/logistics, with at least 3 -4 years in a leadership role
- Strong knowledge of transport operations, fleet management, and warehousing
- Experience managing budgets and financial performance
- Knowledge of South African transport and labour regulations
- Valid driver’s license
Key Competencies
- Leadership and people management
- Commercial acumen
- Problem-solving and decision-making
- Customer focus
- Operational planning and execution
- Strong communication and stakeholder management
Preferred Experience
- Experience in FMCG, mining logistics, or distribution environments
- Exposure to TMS (Transport Management Systems) and logistics tech
- Experience managing remote or regional operations
