Key Responsibilities
Business Development & Revenue Growth
- Drive branch-level premium growth across all product lines.
- Develop and execute local business plans aligned with regional and corporate targets.
- Build and manage relationships with brokers, agents, corporate clients, SMEs, and bancassurance partners.
- Identify cross-selling and upselling opportunities within the existing customer base.
- Monitor market trends, competitor activity, and pricing movements to support business decisions.
- Promote a strong service culture focused on retention and long-term relationships.
- Achieve set targets related to premium income, retention, new business acquisition, and portfolio mix.
Underwriting & Technical Oversight
- Ensure adherence to underwriting guidelines, pricing frameworks, and authority limits.
- Collaborate with regional underwriting teams on complex or high-risk accounts.
- Monitor loss ratios, portfolio performance, and risk quality at branch level.
- Ensure fair, timely, and compliant claims settlements to enhance customer satisfaction.
Operational & Compliance Management
- Ensure branch operations comply with internal policies, regulatory requirements, and audit standards.
- Oversee policy issuance, endorsements, renewals, documentation, and premium collections and matching
- Ensure accuracy and timeliness of MIS, reporting, and regulatory submissions.
- Implement internal controls to minimize operational, fraud, and compliance risks
People Management & Leadership
- Lead, motivate, and develop branch staff including sales, underwriting, operations, and support teams.
- Set individual performance goals that are aligned with overall corporate objectives.
- Conduct performance reviews, coaching, and capability development for Branch staff.
- Foster a collaborative, ethical, and performance-driven work culture.
Stakeholder Collaboration & Liaison
- Represent the company in the local market with brokers, clients, regulators, and industry bodies.
- Strengthen the company’s brand presence and reputation in the branch’s catchment area.
- Coordinate with Head Office and Regional teams to ensure alignment and support.
KPI Indicators
- Achievement of revenue generation.
- Premium growth and new business acquisition
- Portfolio profitability and loss ratio
- Customer retention and satisfaction
- Compliance and audit outcomes
- Staff performance and engagements.
Competency and Skill Requirements
- Strong understanding of general insurance products.
- Excellent business development and relationship management
- In-depth knowledge in underwriting principles and risk assessment
- Knowledge of insurance regulations and compliance requirements
- Strong expertise in market analysis and local growth strategy development
- Excellent Leadership and people management skills
- Decision-making and problem-solving
- Customer-centric mindset
- Excellent verbal and written communication and negotiation skills.
- Strong interpersonal skills for cross-team collaboration.
- Creative thinking and storytelling ability.
Minimum Qualifications
- Bachelor’s degree in business, Finance, Insurance, or a related field (required).
- Must have at least a Diploma in Insurance Certification (CIIG, CII-UK)
- Possession of other professional qualifications (eg. CIMG ) will be an added advantage
- Minimum of 8years experience in general insurance with a minimum of 2years in managerial role.
- Proven experience managing intermediaries and direct client relationships with appreciable accounts.
Salary: Tema and Takoradi
Location: GHS10,000.00
