Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.
Responsibilities:
- Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
- Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
- Prepare detailed use case descriptions for the development team to implement key functionality
- Perform product testing to ensure product quality is maintained.
- Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
- Provide user training
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and
objectives - Prepare SLA or other reports required on client account status
- Provide first line support to clients
- Collaborate with development team to create Statements of Work, where required
- Assist with challenging client requests or issue escalations as needed
- Find ways to increase quality of customer service
Requirements:
5+ years in performance improvement environments.
2+ years as a Senior/Lead Business Analyst.
Experience with external clients/customers.
Track record of process improvement design using technology.
Ability to write technical documentation (use cases, product references).
Versatility and comfort in innovative, dynamic settings.
How to Apply:
You may forward your CV to Gaby Turner at gaby.turner@hireresolve.us or you may forward your CV to itcareers@hireresolve.za.com
