Business Analyst

Business Analyst ? Hybrid (Office, Remote & Merchant Site Visits)

A leading financial services organisation is seeking a Business Analyst to support the optimisation of the customer credit application journey across a national merchant network.

This role combines business analysis, customer experience, process improvement, and quality assurance. The successful candidate will work closely with merchants, customers, and internal teams to identify process inefficiencies, define business requirements, and support the implementation of solutions that enhance the customer experience.

Key Responsibilities:

• Gather, analyse, and document business requirements

• Conduct customer journey and process analysis

• Visit merchant locations to observe and assess application processes

• Develop user stories, process flows, and acceptance criteria

• Collaborate with business and technology teams to implement improvements

• Participate in system testing and quality assurance activities

• Monitor and evaluate the effectiveness of implemented changes

Minimum Requirements:

• 3–7 years' experience as a Business Analyst or similar role

• Experience in Customer Experience, Process Improvement, Product Operations, or Operations Analysis

• Financial Services, Credit, Fintech, or Retail Finance experience advantageous

• Strong analytical, problem-solving, and stakeholder engagement skills

• Experience with requirements gathering and documentation

• Exposure to system testing and quality assurance

• Valid driver's licence and willingness to travel locally

Key Attributes:

• Customer-centric mindset

• Highly observant with strong attention to detail

• Proactive, curious, and solution-oriented

• Comfortable working in both field and office environments

To apply, please submit your CV to Apply Now.