Responsibilities:
- Operations Management: Oversee scheduling, service delivery, supply chain, and quality control across all client sites
- Team Leadership: Manage mid-level managers and supervise field supervisors and cleaning staff; improve staff discipline, retention, and performance
- Business Development: Identify and onboard new clients, prepare quotations, close deals, and manage client relationships to grow revenue
- Financial Oversight: Monitor job costing, control operational expenses, ensure profitability per contract, and prepare monthly P&L reports
- Systems & Process Improvement: Develop SOPs, digitize workflows, and implement tools to improve operational efficiency and service quality
- Problem Solving: Proactively resolve client complaints, operational bottlenecks, and workforce challenges
- Client Engagement: Attend meetings with client management (including locations outside Lagos where required)
- Reporting: Present monthly performance reports and provide insights into overall business health and growth opportunities
Requirements:
- A minimum of 3 years of hands-on experience managing operations within an SME (facility management/cleaning industry experience is a strong advantage)
- HND/BSc in Business Administration, Management, or a related field (MBA is an added advantage)
- Candidates must also have a minimum of 3 years of industry operations experience with clear evidence of leadership responsibilities, even if not in a formal managerial title
- Demonstrated ability to build, improve, or scale business operations
- Strong analytical, organizational, and problem-solving skills; must be highly execution-driven and data-oriented
- High integrity, strong work ethic, and ability to thrive in a fast-paced, performance-driven environment
What We Offer
- Quarterly performance bonus tied to revenue growth and client retention
- Hybrid work structure (1 WFH day every 2 weeks)
- Direct access to company leadership
- Opportunity to build systems and drive meaningful operational impact
Remuneration: NGN 500 Monthly Net
Location: Must reside within Lekki, Ajah, Ikoyi, or Victoria Island due to proximity to the Chevron axis
Note: Only candidates residing within the Lekki/Ajah axis will be shortlisted.
