Responsibilities:
- Answer incoming customer calls professionally and courteously.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Manage outbound calls as needed, such as follow-up calls or customer surveys.
- Utilise CRM systems or databases to access and update customer information.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication scripts when handling different topics.
- Meet personal/team qualitative and quantitative targets.
- Strive to provide first-call resolution for all customer inquiries.
- Escalate unresolved issues to the appropriate personnel or department.
Requirements:
- Educational qualifications are HND/ BSC
- A minimum of 1 year of experience.
- Strictly female should apply
Remuneration: NGN 100,000
