We are looking for a proactive Call Centre Team Leader to manage, motivate, and support a team of customer service representatives in delivering excellent service. Team size is 15 - 25. The role focuses on driving performance through KPI management, coaching, quality assurance, and effective handling of customer escalations.
Requirements
Pharmacist’s Assistant Post-Basic Certificate (required)
Strong leadership and interpersonal skills.
Excellent communication and problem-solving abilities.
Ability to work under pressure and meet performance targets.
Knowledge of relevant health industry regulations and best practices.
If you do not receive feedback in 2 weeks, consider your application unsuccessful.
