Key Responsibilities

• Assess and validate dealer Warranty and Maintenance Plan, claims in line with Group brand standards.
• Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
• Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
• Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently. 
• Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
• Support internal stakeholders through reporting, risk identification and audit activities

• Motor Mechanic/Auto Electrician Trade Certificate
• Master / Diagnostic Technician qualification
• National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.

• Minimum 5-10 years technical work experience and knowledge of aftersales service systems and processes.
• Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
• Proven experience engaging with Dealers and Customers in a retail environment