Main Responsibilities

• Validate claim upon receipt from Front liners and within set deadlines.

• Inform clients of steps to be undertaken for the settlement of their claim.

• Keep client informed of any action initiated in the file.

• Review files.
•  Follow the claim and keep insured and broker informed until repairs are completed to the satisfaction of client.
• Attend to any mail/correspondence received in a timely manner.

• Liaise with Surveyor/Garage/Contract Car Company/Spare Parts Dealer/Third Party Insurer.

•  Ensure that call back messages are attended to promptly.

• Ensure Prompt payment for Insured.

• Master the Terms and conditions of the Insurance Policy.

• Understand the legal framework of claims handling.

Job Requirements

• A Level (High School Certificate)
• At least 2 years’ experience in a claims handling position
• Good communication skills (French / English - both verbal and written)
• Outgoing Personality / Dynamic
• Ability to work under pressure and to meet tight deadlines

The company reserves the right to call only the best qualified candidates for the selection exercises. 

Applications received after the closing date might not be considered.

The company also reserves the right not to proceed with the vacancies.