We're hiring a detail-oriented Claims Handler to deliver exceptional customer experiences and claim resolutions.
- Strong command of the English Language.
Role Summary
Our Client is seeking a detail-oriented and customer-focused Claims Handler to manage Travel Inconvenience and Medical Claims within international travel insurance programs.
This role is ideal for a proactive professional who thrives in a fast-paced environment and is committed to delivering excellent service.
Key Responsibilities
Claims Management
- Efficiently monitor and manage incoming claims across multiple channels, including call, email, claims portal, and WhatsApp.
Customer-Centric Service- Deliver timely, clear, and empathetic communication to customers, ensuring a seamless and positive claims experience.
Claims Assessment & Resolution- Handle travel inconvenience claims (flight delays, cancellations, baggage issues) and medical claims in accordance with policies, procedures, and industry best practices.
Cross-Functional Collaboration- Work in close coordination with internal departments such as Sales, Finance, and Underwriting to ensure the effective resolution of complex cases.
Process Improvement- Identify opportunities to streamline claims processes and contribute to continuous service optimization.
Quality Assurance- Maintain high standards of accuracy, compliance, and customer satisfaction in every claim handled.
Candidate Profile- Proven experience in travel insurance claims handling or medical claims processing.
- Familiarity with claims management systems and multi-channel communication platforms.
- Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with very strong spoken English.
- Highly customer-oriented, with a focus on delivering exceptional service.
- Ability to manage multiple tasks and priorities in a dynamic environment.
- Proactive, detail-oriented, and team-driven mindset.
What We Offer- Opportunity to work in a dynamic international environment.
- Collaborative and supportive team culture.
- Professional development and growth opportunities.
- Competitive remuneration package (based on experience).
