We are seeking an experienced and results-driven Cluster Store Manager to oversee the operations, sales performance, profitability, and customer experience across two retail stores. The successful candidate will be responsible for leading store teams, driving revenue growth, maintaining operational excellence, and ensuring exceptional customer service standards.

Key Responsibilities:

• Drive sales performance and achieve revenue targets across multiple stores.
• Manage store profitability through effective stock and expense control.
• Lead, coach, and develop teams to maximize productivity and performance.
• Monitor sales results and implement improvement strategies where required.
• Ensure high standards of visual merchandising and store presentation.
• Oversee inventory management, stock counts, and shrinkage control.
• Manage recruitment, training, performance management, and succession planning.
• Ensure compliance with company policies and health & safety regulations.
• Resolve escalated customer concerns and maintain excellent service standards.
• Conduct regular store visits and performance reviews.