Purpose of the Job
To ensure timely recovery of outstanding debts and optimize cash flow by proactively managing customer accounts, negotiating repayment arrangements, and maintaining accurate records in compliance with organisational policies and regulatory standards.
Minimum Qualifications and Experience
- Diploma or Degree in Finance, Accounting, or Business Administration
- Experience in debt collection or credit control
- Strong communication and negotiation skills
- Target-driven with attention to detail
Core Competencies
- Results Orientation: Ability to meet recovery targets and deadlines
- Negotiation & Influencing: Strong persuasion skills to secure payments
- Customer Focus: Maintains professionalism and positive client engagement
- Attention to Detail: Ensures accuracy in account tracking and reporting
- Resilience & Tenacity: Ability to handle difficult debt recovery situations
- Ethical Conduct: Adherence to compliance and confidentiality standards
Responsibilities
- Recover outstanding debts within agreed timelines
- Engage customers to negotiate repayment plans
- Monitor debtor accounts and escalate non-performing cases
- Maintain accurate and up-to-date collection records
- Ensure compliance with collections policies and legal requirements
