Compliance, Enforcement & Dispute Resolution Executive

A well-established organisation within the labour relations and regulatory environment is seeking a highly experienced Compliance, Enforcement & Dispute Resolution Executive to lead and oversee all compliance, enforcement, and dispute resolution functions across the organisation.This strategic leadership role is responsible for developing, implementing, managing, and continuously improving compliance and enforcement frameworks in accordance with applicable legislation, regulations, collective agreements, organisational policies, and operational guidelines. The successful candidate will provide leadership to a national team while ensuring effective dispute resolution processes and maintaining the integrity of the organisation's regulatory framework.This is an excellent opportunity for an experienced compliance and labour relations leader to drive regulatory excellence, strengthen enforcement frameworks, and contribute strategically to a highly regulated environment. Key Responsibilities
Compliance & Enforcement Leadership

• Develop, implement, monitor, and maintain compliance and enforcement processes and procedures to ensure effective and timeous enforcement of all applicable Collective Agreements.
• Continuously review and improve departmental systems, procedures, and operational practices to ensure alignment with industry best practices.
• Lead compliance monitoring activities and enforcement initiatives to ensure adherence to legislative and collective agreement requirements.
• Oversee investigations, assessments, calculations, compliance audits, inspections, and enforcement actions where necessary.
• Personally perform compliance, enforcement, dispute resolution, or investigative functions when required.
• Ensure effective management of arrear fees, levies, contributions, and outstanding returns.
• Establish and maintain monitoring, reporting, and statistical tracking systems to support informed decision-making and governance oversight.
• Provide expert guidance and recommendations to executive management and senior stakeholders on compliance and enforcement matters.
• Ensure departmental objectives are achieved in accordance with applicable legislation, organisational policies, Collective Agreements, and operational mandates.

 
Dispute Resolution Management

• Oversee and manage dispute resolution processes in line with legislative and organisational requirements.
• Ensure disputes are handled professionally, fairly, and within prescribed timelines.
• Provide strategic direction on complex labour relations and dispute resolution matters.
• Monitor dispute resolution outcomes and identify opportunities for continuous improvement.

 
Leadership & People Management

• Lead, mentor, and develop a team consisting of Compliance Managers, Provincial Managers, Regional Managers, Chief Agents, and Dispute Resolution Officers.
• Recruit, train, coach, and support staff to ensure consistent and effective performance.
• Establish performance standards and monitor achievement against departmental objectives.
• Promote accountability, professionalism, and ethical conduct across the department.
• Manage disciplinary matters and ensure compliance with organisational policies and procedures.
• Foster a culture of continuous improvement, collaboration, and service excellence.

 
Stakeholder Engagement

• Build and maintain effective relationships with employers, employees, trade unions, employer organisations, government departments, and other industry stakeholders.
• Provide advice, support, and guidance to parties engaged with the organisation.
• Represent the organisation in meetings, forums, and engagements relating to compliance, enforcement, and dispute resolution matters.
• Facilitate effective communication between stakeholders to achieve organisational objectives.

 
Governance & Risk Management

• Ensure full compliance with applicable labour legislation, regulations, and governance requirements.
• Identify and mitigate compliance and operational risks.
• Develop and implement controls to prevent unlawful, unethical, or improper conduct.
• Ensure all departmental activities are conducted in accordance with governance standards and organisational policies.
• Prevent prescription of claims and ensure all matters are managed within statutory timeframes.

 
Minimum Requirements
Qualifications

• Relevant Bachelor's Degree in Labour Relations, Human Resources, Law, Industrial Relations, Public Administration, Business Management, or a related field.
• A postgraduate qualification will be advantageous.
• Relevant labour law, compliance, or dispute resolution certifications will be advantageous.

 
Experience

• Minimum 8–10 years' experience in labour relations, compliance, enforcement, dispute resolution, or collective bargaining environments.
• Minimum 5 years' experience in a senior management or executive leadership role.
• Proven experience managing compliance and enforcement functions within a regulatory, bargaining council, union, employer organisation, or similar environment.
• Strong knowledge of labour legislation and dispute resolution processes.

 
Knowledge & Skills

• Extensive knowledge of South African labour legislation and collective bargaining frameworks.
• Strong understanding of compliance monitoring, investigations, enforcement procedures, and dispute resolution processes.
• Excellent leadership, people management, and coaching abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent conflict management and negotiation capabilities.
• Strong report writing, presentation, and communication skills.
• Ability to engage effectively with stakeholders at all levels.
• Sound understanding of governance, risk management, and organisational compliance requirements.

 
Key Competencies

• Strategic Leadership
• Integrity and Professionalism
• Sound Judgement and Decision-Making
• Results Orientation
• Conflict Resolution and Negotiation
• Planning and Organising
• Stakeholder Relationship Management
• Attention to Detail
• Accountability
• Continuous Improvement Mindset

 
Performance Measures
Success in this role will be measured through:

• Achievement of departmental compliance and enforcement objectives.
• Adherence to prescribed legislative and operational timelines.
• Reduction of arrear fees, levies, contributions, and outstanding returns.
• Effective management of compliance and dispute resolution cases.
• Prevention of prescription and non-compliance matters.
• Quality and accuracy of reporting and departmental oversight.
• Leadership effectiveness and team performance.
• Stakeholder satisfaction and relationship management.
• Continuous improvement of departmental processes and systems.