DUE: 17 JUN 2026
An exciting and challenging career opportunity has arisen within CBZ Holdings for the position of Contact Agent under the Contact Centre Department. If you are willing to join a team of energized and passionate experts, this is a career opening for you.
The role – what we expect from you:
Efficiently handle outbound sales and other campaigns.
Mine existing databases to identify sales/up-selling/cross-selling opportunities.
Diligently nature identified sales leads for closure.
Ensure high levels of customer satisfaction by providing accurate information.
Address customer inquiries, concerns, and complaints in a polite and professional manner.
Troubleshoot and resolve customer issues promptly.
Suggest solutions based on customer needs and product offerings.
Escalate complex issues to higher-level support or supervisors when required.
Promote additional products or services to existing customers.
Record new customer information and arrange visits to potential clients.
Determine customer requirements through questioning.
Research and explore options to offer the customer alternative solutions on all platforms.
Recognize and document trends in customer calls, informing the supervisor regularly.
Build relationships and trust with customers through open and interactive communication.
Follow up with customers to ensure their issues have been resolved.
Solicit and capture customer feedback to improve services.
Document all call information according to standard operating procedures.
Update customer records with detailed notes on interactions.
Maintain an organized database of customer contacts and interactions.
Identify and report risks related to marketing and customer engagements.
Qualifications, Skills, and experience Required.
5 GCSE or ZIMSEC Ordinary Levels including Mathematics nd English at Grade B or higher.
Certification in Certified Customer Service Professional (CCSP) or Call Centre Professional (CCP).
Familiarity with email platforms for communication and coordination.
Experience with call center software like Zendesk, Freshdesk, or Five9.
At least 2 years’ experience in a Marketing, Call Centre or Customer Service environment essential.
Ability to navigate and utilize various features such as call routing, ticketing, and reporting.
TO APPLY
If you meet the above criteria and wish to be considered, upload your application on the CBZ LinkedIn platform not later than Wednesday 17 June, 2026.
CLICK HERE TO APPLY
Please note: Only shortlisted candidates will be contacted.
