?✨ CORPORATE ACCOUNT MANAGER VACANCY ALERT ✨? ? Corporate Account Manager ? Johannesburg, Gauteng ? Luxury Lifestyle Management Company ? Salary: R25,000 (Negotiable DOE) ? Role Overview: A dynamic, client-facing role focused on managing and growing a key corporate account within a luxury lifestyle environment. This position blends relationship management, commercial strategy, and service delivery to ensure exceptional experiences for high-net-worth clients while driving account performance and profitability. ? Key Responsibilities: ? Account Management & Service Delivery • Act as the primary point of contact for the client’s management team • Ensure delivery against all contractual requirements and SLAs • Lead client meetings, including agenda preparation, presentations, and follow-ups • Manage bi-weekly and monthly reporting with accuracy and consistency • Monitor account performance, engagement, and renewals • Analyse data and provide insights to drive account growth • Handle escalated member queries and complaints professionally • Maintain strong internal communication to ensure service excellence ? Team Leadership & Operations • Work closely with internal teams to align priorities and delivery • Provide direction and updates to teams servicing the account • Ensure CRM systems are accurate and up to date • Collaborate with operations, communications, and travel teams ? Training & Development • Deliver training on service standards and product offerings • Support ongoing team development initiatives • Assist in creating training and sales support materials • Participate in quality assurance and continuous improvement ? Client Engagement & Growth • Build and maintain strong stakeholder relationships • Support member events, activations, and product launches • Identify new revenue opportunities and partnerships • Source exclusive offers to enhance the client experience ? Minimum Requirements: • 3–5 years’ experience in account management • Exposure to luxury sector or agency environment advantageous • Strong CRM and reporting experience • Proven budgeting and account performance management skills • Strong analytical ability with data-driven mindset • Experience managing or guiding team members ? Key Competencies: • Commercially driven and target-oriented • Strong organisational and time management skills • Excellent communication and presentation ability • High attention to detail and problem-solving skills • Professional, confident, and well-presented • Ability to perform under pressure and meet deadlines • High level of discretion and confidentiality • Passion for luxury service and client experience ? Working Conditions: • Monday to Friday, 09h00 – 17h30 • Flexibility required for additional hours • On-call availability for service-related emergencies • Occasional business travel required ? Success Metrics: • Increased member engagement and service usage • Growth in account revenue and fulfilment rates • Positive client and member feedback • Accurate and consistent reporting and CRM management • Successful development of partnerships and initiatives ? For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
