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Customer Service Operations Manager
BasiGo Nairobi, Nairobi
Customer Service Operations Manager
Full Time 2 days ago

Responsibilities: Operational Control Centre Leadership Establish and manage Customer Service team as BasiGo's operational nerve centre. Maintain real-time visibility and awareness of 100% of the active fleet at all times. Lead operational responses to incidents, including: Accidents Breakdowns Repairs Coordinate and direct operational decisions in collaboratio

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Customer Service Operations Coordinator
BasiGo Nairobi, Nairobi
Customer Service Operations Coordinator
Full Time 3 days ago

Responsibilities: Monitoring of the E-Bus fleet from BasiGo’s Command and Control Centre under the guidance of the Customer Service Operations Manager. Monitor communication channels with all BasiGo bus operators - post updates and instructions and provide immediate response to questions to maintain a seamless bus operations throughout the day. Serve as the communications hub betwe

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Customer Service
Full Time 1 week ago

Afrique Shipping Services Ltd provides efficient and effective clearing and forwarding services to clients and we are looking to fill a position of customer service, the candidate will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles. Key Responsibilities:

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Customer Service Representative (Music and basic Tech)
Influx Nairobi, Nairobi
Customer Service Representative (Music and basic Tech)
Full Time 1 week ago

Role Overview We are looking for sales-oriented, voice-capable agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment. Contract & Schedule Shift: 4:00 PM – 12:00 AM Kenya Time Weekend coverage required Must-Have Qu

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Lead Customer Service Agent
Jambojet Nairobi, Nairobi
Lead Customer Service Agent
Full Time 1 week ago

Ready to lead the delivery our travel experiences? Jambojet is looking for a Lead Customer Service Agent to join our customer service delivery team. In this role, you will drive exceptional service delivery, manage aircraft turnaround activities, and uphold strict safety and security standards during operations. The ideal candidate holds a minimum of a Diploma in Hospitality or a related

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Inventory & Order Fulfillment / Customer Service Staff
Full Time 2 weeks ago

At First-Rate Integrated HR Services, we believe great teams don’t happen by accident. We partner with Kenyan founders to build the people structures that let their businesses grow by investing in the right people. We’re currently recruiting on behalf of our client in the fashion industry. We’re looking for someone who shows up, owns their role, and takes pride in doing things right. If you’re org

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Sales Executive – Hybrid Customer Service & Call Centre (High-Performance Sales & Client Experience)
Full Time 1 month ago

Position Summary The role combines: Customer Service Sales Inbound & Outbound Call Centre Sales Lead Conversion Client Retention After-Sales Relationship Management The team operates on a rotating system: One team handles walk-in customers and showroom/customer service The other team handles calls, WhatsApp, quotations, and online leads Teams rotate daily to build versatility, fa

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Customer Service Executive
Full Time 4 months ago

Reports to: Customer Service Supervisor Role Purpose The Customer Service Executive will be responsible for delivering excellent customer experiences by handling customer inquiries, resolving issues, and providing accurate information about products and services. This role is ideal for individuals with strong communication skills who are looking to build a career in customer service, hospitali

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