Role Overview

• Responsible for managing the process of identifying and investigating inconsistencies in Verification Activities

Key Responsibilities

• Develop and maintain a thorough technical understanding of current operational systems/processes and policy requirements within the verification unit
• Identify, recommend and, as appropriate, oversee the implementation of continuous efficiency improvements to policies and procedures.
• Lead verification actions on fraud claims and conduct internal and external Verifications concerning allegations.
• Ensure the maintenance of a strong system of internal controls within the verification team to ensure a high level of quality assurance compliance.
• Work cooperatively with all units to meet operational and team objectives.
• Ensure that all application data is accurately verified in accordance with established procedures, and a comprehensive audit of the applications is completed to prevent internal fraud.
• Verify captured applications against the physical documents.
• Ensure all Investigation, verification and research procedures are properly achieved in line with organizational work strategy
• Conduct thorough investigations and identify discrepancies in the application documents as well as the supporting documents
• Supervise and monitor field verification operations.
• Perform adequate prospect and guarantor due diligence checks as required.
• Conduct a strategic enhanced due diligence review.
• Skillfully conduct Skip tracing to unveil false or true identity.
• Performance of Character check and address tracing as officially required.

Requirements

• Bachelor’s Degree in related field.
• MBA or relevant certifications is an advantage.
• 5+ years of professional experience
• 4 years of experience in leading objective investigations, especially criminal investigations, will be an advantage. Internal investigations and/or Verification experience within an International development organisation will be an added advantage
• Computer skills with proficiency in MS Excel and other work tools.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Advanced proficiency in Excel/Google Sheets and data visualization tools.
• Excellent stakeholder management and communication skills.
• Strong execution discipline with the ability to manage multiple priorities.
• Commercially minded with strong business acumen.

What You’ll Get

• Competitive pay & benefit
• Health insurance cover
• Frequent performance chats & reviews
• High performing & passionate team members + fun work culture!