Critical outputs:
Product strategy and productization:
- Lead the productization of telecommunications and technology services across the organization.
- Translate business capabilities and technical solutions into structured, market-ready products and services.
- Define product vision, roadmap, positioning, and go-to-market strategies.
- Identify opportunities to standardize, package, and commercialize existing business capabilities.
- Develop and maintain product catalogues, service definitions, pricing structures, and commercial frameworks.
- Ensure products align with market demand, customer requirements, and company strategy.
- Drive continuous product enhancement and E2E product lifecycle management.
- Own all product collateral, Technical and commercial, both internally and externally
Stakeholder engagement and cross-functional collaboration:- Engage extensively with internal stakeholders across Sales, Technical and Engineering, Operations, Finance, Marketing, Procurement, Vendor Management, and Executive Leadership.
- Facilitate collaboration between business units to ensure successful product development and delivery.
- Act as the central coordination point between commercial and technical teams.
- Gather and consolidate stakeholder input to shape product requirements and priorities.
- Present product strategies, updates, and business cases to leadership teams.
Commercial and market management:- Conduct market analysis, competitor benchmarking, and customer research.
- Develop business cases and financial models for new products and enhancements.
- Define pricing strategies and profitability targets.
- Support sales enablement through product training, documentation, and solution positioning.
- Assist with customer proposals, tenders, and strategic opportunities.
- Monitor product performance, revenue growth, and customer adoption.
Product delivery and operational alignment:- Work closely with engineering and operational teams to ensure products are deliverable and supportable.
- Ensure operational readiness for new product launches.
- Coordinate product launch activities across departments.
- Define product processes, service standards, and operational requirements.
- Support escalation management and continuous service improvement initiatives.
- Ensure CRM, BSS and OSS integration is complete prior to product launches
Vendor and partner management:- Engage with vendors, carriers, and technology partners to support product development and delivery.
- Evaluate new technologies and partnerships that support business growth.
- Negotiate product-related commercial and operational requirements where applicable.
Experience and Qualifications:- Bachelor’s degree in Business, Telecommunications, Information Technology, Engineering, or related field.
- 7+ years’ experience in telecommunications, ICT, or technology product management.
- Experience in productization and commercialisation of technology services.
- Strong understanding of telecom and connectivity solutions.
- Proven stakeholder engagement and cross-functional coordination experience.
Technical Knowledge:- Wireless connectivity services – fixed wireless access
- Private 5G/LTE technologies
- 5G/LTE and mobile technologies
- WIFI technologies
- SD-WAN and networking
- Enterprise telecommunications environments
Key Skills and Competencies:- Product management and productization
- Commercial acumen
- Strategic planning
- Stakeholder engagement and relationship management
- Strong communication and presentation skills
- Financial and analytical capability
- Project coordination
- Problem-solving and decision-making
- Ability to work across technical and non-technical teams
Key Performance Indicators (KPIs):- Product standardisation and scalability
- Successful product launches and adoption
- Revenue and margin growth
- Product profitability
- Time-to-market improvements
- Stakeholder satisfaction and alignment
- Operational efficiency improvements
