Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a Customer Care Agent.As a Customer Care Agent, you will be the first line of support services for their company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.
Key tasks include: - Handle general customer queries
- Diagnose and troubleshoot customer problems
- Resolve fundamental product technical issues
- Assisting and training customers on the company’s products and software
- Handling customer complaints.
- Reporting customer issues
- Product and software testing
Requirements Include:- Driver’s license own / reliable transport required
- Fluent in English, any additional language is a plus
- Matric
- Additional certification in Client Services Management a plus
- 1+ years' experience in a similar role
- Ability to work shifts and weekends
- Knowledge of Golf is a plus
- Strong technical skill
Knowledge, skills and attributes:- Proven work experience in Client Support Services
- Proficiency in Microsoft Office Suite
- Strong attention to detail
- Strong conflict and change management skills
- Strong communication and interpersonal skills
- Ability to be resourceful and proactive when issues arise
- Strong organizational skills
- Multitasking and time management skills, with the ability to prioritize tasks
- Solid written and verbal communication skills
- Honesty and Integrity
- Eager to work in a fast paced and dynamic environment
- Strong verbal and written communication skills
- Strong interpersonal skills at all levels of the business
- Critical thinker and strong problem-solving skills
- Able to handle pressure and meet deadlines
- Motivated, hardworking and enthusiastic individual
- Able to work independently and be a team player
Shift hours: - Early Shift - 8:30am till 5:00pm
- Late Shift - 13:30pm till 22:00pm
- Grave Shift - 17:30pm till 02:00am
To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position.
