Customer Service and Support Officer

Role Description

• This is a full-time hybrid role based in Lagos, Nigeria.
• The Customer Service and Support professional will be responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Resolve customer complaints promptly and professionally
• Provide accurate information about products and services
• Escalate complex issues to the appropriate team when necessary
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure issues are fully resolved
• Support internal teams with customer feedback and insights
• Delivering excellent customer experience, and maintaining professional phone etiquette.

Qualifications

• Bachelor's Degree
• Minimum of 3 years of experience in customer service
• Must be able to work on rotational shift basis, night shift and weekends

Skills:

• Customer Support, and Customer Service
• Strong communication and interpersonal skills
• Basic proficiency in Microsoft Office tools
• Problem-solving mindset with attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficiency in delivering exceptional Customer Experience
• Strong Phone Etiquette and communication skills
• Ability to work both independently and within a team
• Proficiency in the use of customer relationship management CRM tools is an advantage.