Customer Service Executive / Specialist

• We are also hiring a professional and empathetic Customer Service Executive assist our customers and ensure a smooth support experience. You’ll be the face of our support team, answering inquiries, solving problems, and helping customers make the most of our products.

Key Responsibilities:

• Respond promptly to customer inquiries via calls, WhatsApp, emails, and in-person visits.
• Provide clear, accurate product and service information.
• Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.
• Handle customer complaints with professionalism and support field and technical teams with customer engagement..
• Educate customers on PAYGO usage and product troubleshooting.
• Keep records updated using CRM tools and follow up on customer concerns.

Requirements:

• Minimum of 1-3 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.
• Fluency in Hausa language is mandatory.
• Proven ability to leadhigh-performing customer service teams.
• Experience using CRM tools and handling multiple channels.
• Exceptional communication, interpersonal, and problem-solving skills.
• A friendly, solutions-focused attitude and ability to multitask under pressure.