My client, a start-up based in the Grabouw / Somerset West area, with offices in Somerset West, specialises in the development and manufacturing of cold-pressed fresh fruit juices. Due to their current expansion, they have a vacancy for a Customer Supply Chain & Key Account Manager.This position will be responsible for managing existing customer accounts, driving sales growth within the current customer base, overseeing demand forecasting, and coordinating logistics to ensure on-time and in-full delivery. The role plays a key part in aligning sales, production planning, and supply chain operations to meet customer requirements while maintaining profitability and service excellence.
Key Performance Areas:Customer Account Management- Manage and grow relationships with existing customers
- Act as the primary point of contact for customer queries, orders, and service-related issues
- Conduct regular business reviews with key accounts
- Identify upselling and cross-selling opportunities within current accounts
- Ensure high levels of customer satisfaction and retention
Sales Management- Drive sales targets within the existing customer base
- Monitor sales performance against budgets and forecasts
- Negotiate pricing, contracts, and supply agreements
- Support new product introductions within current accounts
Demand Forecasting & Planning- Develop and maintain accurate sales forecasts based on historical data, promotions, and market trends
- Collaborate with production and procurement teams to align demand and supply
- Monitor forecast accuracy and adjust forecasts as required
- Participate in monthly S&OP (Sales & Operations Planning) meetings
Logistics & Supply Coordination- Coordinate order processing to ensure on-time and in-full delivery
- Work closely with warehouse and logistics partners to manage dispatch schedules
- Monitor stock levels to prevent shortages or overstock situations
- Resolve delivery or supply chain issues proactively
- Ensure compliance with customer-specific logistics requirements
Reporting & Administration- Prepare sales reports, forecasts, and performance dashboards
- Track KPIs including revenue, margins, forecast accuracy, and service levels
- Maintain accurate customer records, pricing structures, and contracts
Requirements- Bachelor’s degree or diploma in Marketing, Business Administration, Food Science, Food Technology or a related field
- Proven success in sales and marketing roles within the beverage and FMCG sectors
- In-depth knowledge of the juice industry, particularly Not-From-Concentrate (NFC) juice or similar products advantageous
- Strong leadership, communication, and negotiation skills
- Previous experience in a similar role will be advantageous
