This role is responsible for the day-to-day operational support of the data platform, acting as the first line of response for tickets, alerts, and data-related requests. The position ensures platform stability, resolves issues efficiently, and enables data engineering teams to focus on project delivery and long-term improvements.
Responsibilities:
- Triage and resolve data platform tickets and alerts.
- Manage data access requests and platform configuration changes.
- Monitor and fix ETL/ELT pipeline failures and delays.
- Handle data, operator, and system amendments.
- Maintain operational queues and prevent stalled tickets.
- Investigate data quality issues and dashboard discrepancies.
- Maintain and improve runbooks for common tasks and incidents.
- Identify recurring issues and support automation or system improvements.
- Keep ticketing systems updated with accurate status and categorisation.
- Communicate with stakeholders and provide regular reporting on issues and trends.
Qualifications & Experience:- Degree in Computer Science, Information Systems, Data Engineering, or a related field (or equivalent experience).
- Strong SQL skills with hands-on experience in Snowflake or similar cloud data platforms.
- Understanding of ETL/ELT pipelines, scheduling, and monitoring tools.
- Familiarity with BI/reporting tools and data quality investigation.
- Experience with ticketing systems (e.g., Jira) and operational support environments.
- Strong problem-solving, prioritisation, and communication skills.
The Reference Number for this position is
NG61219 which is a
contract position based in
KZN-Durban offering a salary of up to
R415 per hour negotiable on experience and ability. Contact Nokuthula at nokuthulag@e-merge.co.za or call her on
011 463 3633 to discuss this and other opportunities.
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