Debtors Coordinator

Requirements:

• Grade 12
• Tertiary qualification will be beneficial but not essential 
• 3 + years experience dealing with orders from receiving orders to successful invoicing 
• Excellent communication skills 
• Computer Literate 

• Manage the full order lifecycle: receive, validate, process, and track sales orders from multiple channels and systems through to successful invoicing.
• Verify inventory availability against customer purchase orders (POs), perform batch allocations per SKU, compare external warehouse pick lists with orders/shipments from the internal ERP system to ensure fulfillment matches the request, and resolve any discrepancies by liaising with external warehouses and the internal inventory team.
• Liaise with both customers and sales representatives on stock availability, communicate realistic delivery timelines, and promptly report out of stock situations.
• Monitor planned demand versus actual orders per customer and collaborate with the inventory and operations teams when discrepancies arise (e.g., when one customer takes stock allocated to others).
• Enforce full box / case quantity ordering with customers to reduce picking and handling charges.
• Work closely with the sales team to ensure customer specific requirements are met
• Maintain effective customer relationships by professionally managing and communicating all stock related issues and delays.
• Generate and distribute OTIF (On Time In Full) reports, analyse performance, and highlight areas for improvement.
• Maintain accurate pricing, product information, and master data on the EDI system to ensure seamless electronic order processing with customers.
• Handle invoicing of completed orders while accurately applying varied customer payment terms and conditions.
• Ensure all processes are followed accurately across different systems and sales channels.