Job Summary

• A Delinquency Management Officer is responsible for monitoring overdue customer accounts, reducing loan defaults, and ensuring timely repayment through effective follow-up, negotiation, and recovery strategies.

Key Responsibilities

• Monitor and track delinquent loan accounts.
• Contact customers through calls, emails, SMS, or visits regarding overdue payments.
• Negotiate repayment plans and settlement arrangements.
• Maintain accurate records of collection activities and customer interactions.
• Analyze repayment behavior and identify high-risk accounts.
• Ensure compliance with company policies, financial regulations, and debt recovery procedures.
• Prepare daily, weekly, and monthly delinquency reports.
• Escalate unresolved or high-risk cases to management or legal teams when necessary.
• Collaborate with customer service, risk, and credit teams to improve loan recovery performance.
• Educate customers on repayment obligations and available payment options.

Requirements & Qualifications

• Bachelor’s Degree in Finance, Business Administration, Accounting, Economics, or related field.
• Previous experience in collections, loan recovery, customer service, or credit control is an advantage.
• Strong communication and negotiation skills.
• Good analytical and problem-solving abilities.
• Ability to work under pressure and meet recovery targets.
• Proficiency in Microsoft Excel and loan management systems.
• Knowledge of debt recovery regulations and financial procedures.

Skills Required:

• Negotiation skills
• Customer relationship management
• Attention to detail
• Conflict resolution
• Time management
• Report writing
• Data analysis
• Persuasion and communication

Work Environments:

• Fintech companies
• Loan agencies
• Debt recovery firms.

Remuneration

• Recovery/collection bonuses
• Transport allowance
• Performance incentives.