Deskside Support Engineer - Cape Town

Minimum requirements

• IT qualification/background (A+, N+)
• 2 - 4 years’ experience in an IT user support role within a professional services environment
• Must have working knowledge of Desktop/laptop hardware, multifunction printers, networking
• Must be able to work afterhours when required
• Knowledge of and experience in supporting Information sources and trading systems highly advantageous.
• A comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data & voice), operating systems, remote connectivity, platforms and configurations.
• Experience of device support (including mobile devices).
• Experience working as a technical team member within a busy and complex IT organisation
• Knowledge of and experience in supporting information sources and trading systems highly advantageous

• Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applications.
• To diagnose and resolve hardware related issues on Desktops and Laptops.
• Manage and update assigned service calls via a Service Desk Software solution.
• Assist with audio-visual and technical requirements for meetings and presentations
• Assist with Change and Release management activities (application testing, software delivery)
• Maintain a shared knowledge base and engage in formal and informal knowledge transfer
• Assist with the investigation of new technology, hardware and software.
• Adhere to company processes and procedures including relevant documentation
• Diagnose and resolve hardware related issues on Desktops and Laptops