Duty Manager

Responsibilities:

• Oversee the daily operations of the hotel and ensure smooth service delivery across all departments. 
• Supervise front office, housekeeping, food and beverage, maintenance, and security teams during assigned shifts. 
• Ensure guests receive exceptional service and promptly resolve complaints or escalated issues.
• Conduct regular inspections of guest rooms, public areas, and hotel facilities to ensure cleanliness and compliance with standards. 
• Monitor occupancy levels, room availability, and operational activities to maximise efficiency.
  
• Ensure adherence to hotel policies, health and safety regulations, and service standards.
• Prepare daily operational reports and communicate shift handover notes effectively.
  
• Coordinate emergency response procedures and handle incidents professionally.
  
• Support staff training, coaching, and performance management. 
• Monitor inventory levels and coordinate with relevant departments to ensure operational readiness. 
• Work closely with department heads to improve guest satisfaction and operational efficiency.
• Assist management in implementing strategies to increase revenue and enhance the guest experience. 

Requirements:

• Minimum of an HND in Hospitality Management, Business Administration, or a related field. 
• Minimum of 3-4 years’ experience in hotel operations, with at least 2 years in a supervisory or management role. 
• Strong leadership and team management skills. 
• Excellent communication and interpersonal abilities. 
• Proven ability to resolve guest complaints professionally and efficiently. 
• Good understanding of hotel management systems (PMS) and Microsoft Office applications.
  
• Strong organisational, problem-solving, and decision-making skills. 
• Ability to work flexible shifts, including weekends and public holidays. 
• Knowledge of health, safety, and hospitality industry standards.