E-Commerce Manager

Job Summary

• The e-commerce manager’s primary objective is to increase conversion rates or the rate of purchases generated by shop visitors. He is in charge of its e-commerce presence. He manages the assortment, choose products for sale, and manage returns.
• He is primarily responsible for revenue generation, growth management, planning, managing the day – day operations of our eCommerce business and further development of the online shop’s performance, as well as acting as a liaison between various specialist departments.
• These include Inventory unit, Finance unit, Web design agencies, in-house marketing department, business development, Sales and IT. Additionally, he is responsible for analyzing sales statistics to optimize the product range and target advertising.

Key Responsibilities

• Manage the team and responsible for all day-to-day operational aspects of the Ecommerce channel desktop, mobile, tablet, including inventory management, merchandising, contents publishing, product information, user experience, order fulfillment, shipping methods, payment methods, customer service & housekeeping.
• Partner with cross functional teams, including IT, Marketing, Inventory, Customer Service, Logistics to identify opportunities and to drive business and executes new business strategies
• Deliver on sales targets as identified in the company’s strategic plan.
• Drive commercial fundamentals KPIs, traffic, conversion, site experience, AOV, etc and develop industry benchmark operational excellence
• Improve and deliver on the online consumer experience brand/product/service/NPS while ensuring consistent brand and user experience for all on-line platforms
• Launch successful sales events through partnering with cross-functional teams and supervising online promotions and site initiatives
• Monitor and maintain the online inventory for all SBUs
• Monitor customer service and fulfilment issues. Partner with Customer Service to resolve escalated issues in a timely and efficient manner. Manages relationship and SLAs with Customer Service, Fulfillment Center, and Platform vendor
• Work closely with Marketing team by supporting with data to create more effective marketing.
• Troubleshoots and resolves issues with data feeds, integrations, site tags, and other aspects of the website environment. Builds strong working relationships with service providers and system integrators.
• Provide analysis & performance reports including daily, weekly and monthly reporting of KPI’s and recommending changes to improve performance so as to achieve P&L results

Requirements

• Minimum of first Degree in Marketing, Business Administration, Humanities, or related field.
• Preferably a background of at least 10 years specializing E-Commerce.
• In-depth knowledge of different social media platforms, website analytics, and best practices.
• Outstanding interpersonal and communication skills.
• Organizational skills.
• Project management ability.
• Administrative writing and reporting skill.
• Expert communication skills, both verbal as well as written
• Creative with a strategic mind set
• Flexible to changing conditions and possessing high level of integrity
• Expert knowledge of various business principles such as marketing strategy, financial analysis, and supply chain oversight
• Expert understanding of different technological components of online commerce
• Knowledge of database creation and management
• Knowledge of search engine optimization tactics, data mining, and security issues.