?✨ EXECUTIVE HOUSEKEEPER VACANCY ALERT ✨? ? Executive Housekeeper ? Cape Town ? Luxury Hotel ? R35,000 – R37,000 per month (DOE) ? Role Overview: A senior leadership role responsible for overseeing all housekeeping operations, ensuring exceptional cleanliness, guest satisfaction, and operational efficiency across guest rooms and public areas within a luxury hotel environment. ? Key Responsibilities: ✨ Guest Experience & Service Quality • Maintain exceptional cleanliness and presentation standards across all rooms and public areas • Achieve and sustain 90%+ guest satisfaction scores for cleanliness • Deliver detail-focused service aligned with luxury hotel standards ? Room Turnaround & Operations • Ensure 100% room readiness aligned with check-in times • Manage efficient room turnaround without compromising quality • Coordinate with Front Office and Maintenance for arrivals, departures, and special requests • Implement and monitor daily cleaning schedules and task allocations ? Staff Leadership & Team Management • Lead, train, and motivate the housekeeping team • Conduct regular SOP training and service excellence development • Manage staff rosters and ensure optimal coverage • Conduct performance reviews and manage team performance effectively ? Quality Control & Standards • Perform daily room and public area inspections • Ensure compliance with health, safety, and hygiene regulations • Maintain SOPs, checklists, and brand standards • Drive continuous improvement through audits and corrective actions ? Inventory & Cost Control • Manage linen, amenities, cleaning supplies, and equipment • Control housekeeping budgets and minimise wastage • Oversee laundry operations and linen lifecycle management ? Maintenance & Asset Protection • Report and follow up on maintenance issues promptly • Conduct regular room condition checks • Ensure guest areas remain in excellent repair and presentation • Protect hotel assets through staff training and correct usage ? Sustainability & Compliance • Implement environmentally responsible housekeeping practices • Monitor water, chemical, and energy usage • Support sustainability initiatives including linen reuse programs ? Administration & Reporting • Maintain housekeeping records, reports, and logs • Communicate effectively with all departments • Assist with budgeting, forecasting, and operational planning • Prepare weekly and monthly housekeeping reports ? Minimum Requirements: • 8–10 years’ housekeeping experience in hospitality • 2–3 years in a similar executive role in a 5-star property • Strong operational and technical knowledge • Computer literate • Opera Cloud experience advantageous • Hotel Management diploma/degree beneficial For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
