Position: Front Desk Receptionist
About La Riviera Hotel
La Riviera Hotel is a premier lakeside destination in Mangochi dedicated to providing guests with exceptional hospitality. The hotel is seeking a professional and highly organized Front Desk Receptionist to join its team.
Job Overview
Position: Front Desk Receptionist
Location: Mangochi
The Front Desk Receptionist will serve as the primary point of contact for guests, ensuring smooth front office operations and delivering excellent customer service from check-in to check-out.
The Role
The successful candidate will be responsible for welcoming guests, managing reservations, handling enquiries, processing payments, and coordinating with internal departments to ensure an outstanding guest experience.
Key Responsibilities
- Welcome guests and manage check-in and check-out procedures.
- Answer telephone calls, respond to emails, and handle room reservation enquiries.
- Address guests’ requests and concerns promptly and professionally.
- Process payments and manage bookings accurately.
- Coordinate with housekeeping and management to ensure smooth hotel operations.
Qualifications and Skills
- Diploma in Hotel Management or Front Office Operations.
- Minimum of one (1) year of experience in hotel reception or customer service.
- Excellent communication skills with fluency in English; knowledge of local languages is an added advantage.
- Proficiency in hotel management software and strong computer skills.
- Positive attitude with the ability to remain calm under pressure.
How to Apply
Interested candidates should submit:
- Updated Curriculum Vitae (CV)
- Brief cover letter
Applications should be sent via email to:
Email: la••••••••••@••••••.com
Email: da••••••••••••@••••••.com
Application Deadline
22nd June 2026
