JOB
TITLE: General Manager
– Hospital
DEPARTMENT: Executive Management
REPORTS TO:Chief Executive Officer
1. JOB SUMMARY
The General
Manager is responsible for overseeing the hospital’s overall operations,
administration, and strategic direction. The role ensures high-quality patient
care, financial sustainability, regulatory compliance, and operational
efficiency. The ideal candidate combines healthcare management expertise with
strong leadership and business acumen to drive organizational growth and
service excellence.
2. PURPOSE OF THE ROLE
- Provide
strategic leadership and operational oversight for hospital functions.
- Ensure
delivery of safe, efficient, and high-quality healthcare services.
- Strengthen
financial governance and sustainability.
- Enhance
patient satisfaction and community trust.
- Ensure
compliance with healthcare regulations and accreditation standards.
- Drive
innovation, digitization, and continuous improvement in hospital
operations.
- Support
staff development, engagement, and retention.
3. DUTIES AND RESPONSIBILITIES
A. Strategic Leadership &
Governance
- Develop and
implement hospital strategy aligned with board directives.
- Provide
leadership in policy formulation and execution.
- Monitor
organizational performance against strategic objectives.
B. Operations Management
- Oversee
clinical and non-clinical departments to ensure efficiency.
- Ensure
optimal resource allocation and utilization.
- Drive
continuous improvement in patient care processes.
C. Financial Management
- Oversee
hospital budgeting, financial planning, and reporting.
- Ensure cost
control and revenue optimization.
- Strengthen
financial accountability and compliance.
D. Regulatory & Compliance
Oversight
- Ensure
compliance with healthcare laws, standards, and accreditation
requirements.
- Coordinate
external audits, inspections, and certifications.
- Maintain
adherence to internal policies and SOPs.
E. Patient Care & Service
Excellence
- Promote
patient-centered care and service quality.
- Monitor
patient satisfaction and implement improvement initiatives.
- Support
clinical governance and safety standards.
F. Human Resource & Talent
Management
- Lead
workforce planning, recruitment, and retention strategies.
- Support
staff training, development, and performance management.
- Foster a
culture of teamwork, accountability, and professionalism.
G. Stakeholder Engagement &
Communication
- Build strong
relationships with government agencies, partners, and community
stakeholders.
- Represent
the hospital in external forums and partnerships.
- Ensure
transparent communication with staff and patients.
H. Systems & Innovation
- Support
implementation of hospital information systems (HIS/ERP).
- Drive
digitization and process automation.
- Encourage
adoption of innovative healthcare practices.
4. QUALIFICATIONS
- Bachelor’s
Degree in Healthcare Management, Business Administration, or related
field.
- Master’s
Degree in Healthcare Administration, MBA, or equivalent (mandatory).
- Professional
certification in healthcare management or leadership is an added
advantage.
- Minimum 8–10
years’ progressive experience in hospital or healthcare management.
- At least 5
years in a senior leadership role.
- Experience
in strategic planning, financial management, and regulatory compliance in
healthcare.
5. COMPETENCIES
- Hospital
operations management
- Strategic
planning & execution
- Financial
management & reporting
- Regulatory
compliance & accreditation
- Patient care
quality assurance
- Human
resource management
- Healthcare
information systems (HIS/ERP)
- Risk
management & governance
- Stakeholder
engagement
- Innovation
& process improvement
