General Manager

Minimum Requirements:

• NQF Level 7 Qualification: Degree or Advanced Diploma.
• Matric / Senior Certificate.
• Valid South African Driver’s License.
• Minimum 5 years’ relevant managerial experience.
• Intermediate proficiency in: Excel, Word, PowerPoint, Outlook, MS Project

• Statutory & Compliance Knowledge

  • Occupational Health & Safety Act (OHS Act)
  • ISO 9001 Quality Management Systems
  • Risk Management Systems

Key Responsibilities

• Execute effective planning, organizing, staffing, delegating, coordinating, and decision-making processes to achieve operational and profit targets while ensuring compliance with Service Level Agreements (SLAs).
• Develop and implement strategic business plans through the analysis of operational, technological, and financial opportunities.
• Drive achievement of business objectives through effective budgeting, resource allocation, performance measurement, and continuous operational review.
• Coordinate procurement, production, field operations, and technical service functions to ensure alignment with corporate objectives and operational efficiency.
• Establish operational policies, systems, and procedures to improve service delivery, productivity, and overall business performance.
• Assign accountabilities, monitor departmental performance, conduct performance evaluations, and support employee development initiatives.
• Foster a culture of information sharing, accountability, continuous improvement, and operational excellence.
• Build and maintain strong relationships with customers, employees, suppliers, and community stakeholders to uphold the company’s image and reputation.
• Ensure implementation and enforcement of ethical business practices, quality standards, and compliance requirements.
• Maintain high-quality service delivery standards through effective operational management and continuous process improvement.
• Monitor market trends, industry developments, and global best practices to ensure the business remains competitive and innovative.
• Attend industry workshops, seminars, and professional networking events to remain informed on emerging business trends and technologies.
• Lead recruitment, onboarding, staff training, coaching, mentoring, and succession planning initiatives to enhance workforce capability.
• Manage employee performance through regular feedback, coaching, performance monitoring, and development planning.
• Handle employee relations matters, workplace conflict resolution, disciplinary procedures, and corrective actions in accordance with company policies and labour legislation.
• Ensure compliance with all health, safety, quality assurance, and risk management standards across operational functions.
• Drive customer satisfaction, operational efficiency, and profitability through strong leadership and strategic operational oversight.