In order to be considered, the following is required:
- Proven management experience in a service-based business, preferably in furniture care, cleaning, repairs, retail or related industries
- Strong leadership and team management skills
- Experience in operations, customer service and financial oversight
- Excellent communication and problem-solving abilities
- Ability to multitask and manage competing priorities in a fast-paced environment
- Proficiency in basic business software and reporting tools
Key Skills & Competencies:
- Leadership and people management
- Operational planning and execution
- Customer relationship management
- Financial and commercial acumen
- Sales and negotiation skills
- Decision-making and accountability
- Time management and organization
- Conflict resolution
Responsibilities:
Business Operations:
- Oversee day-to-day operations of the business, including scheduling, service delivery, logistics and administration
- Ensure efficient workflow and timely completion of customer jobs
- Develop and implement operational processes to improve productivity and service quality
- Monitor inventory, equipment and supply requirements
Team Leadership:
- Recruit, train, supervise, and motivate technicians, office staff and contractors
- Set performance expectations and conduct regular staff evaluations
- Foster a positive, accountable and customer-focused workplace culture
- Manage staff schedules, attendance and performance issues
Customer Service & Client Relations:
- Ensure exceptional customer service standards are maintained
- Resolve customer complaints and service issues professionally and promptly
- Build and maintain relationships with furniture retailers, insurers, manufacturers and commercial clients
- Maintain high customer satisfaction and retention levels
Sales & Business Development:
- Drive revenue growth through new business development and customer retention strategies
- Identify partnership opportunities with furniture stores, interior designers and property managers
- Monitor sales performance and develop strategies to achieve targets
- Assist with marketing initiatives, promotions and local networking opportunities
Financial Management:
- Manage budgets, expenses, cash flow and profitability
- Review financial reports and monitor key business metrics
- Approve purchases and manage operational costs effectively
- Work with ownership/accountants to ensure accurate reporting and compliance
Quality & Compliance:
- Ensure all repair and protection services meet company quality standards
- Maintain compliance with health, safety and applicable business regulations
- Implement and monitor quality control procedures
- Ensure proper handling and use of chemicals, tools and service equipment
Information displayed above not limited to advertisement.
Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.
