GUEST LIAISON
Stellenbosch
Salary: R20 000
A luxury hospitality environment is seeking a detail-driven and service-focused Guest Liaison to ensure a seamless and personalised guest experience from pre-arrival through to departure.
This role is highly administrative and centres around pre-planning, coordinating bespoke itineraries, and ensuring all guest expectations are anticipated and exceeded.
Key Responsibilities
- Respond to all incoming emails and reservation enquiries within a 2-hour turnaround time
- Assist guests with restaurant reservations, tours, and transfers
- Maintain full knowledge of hotel rates, including rack, contracted, and promotional offers
- Review all upcoming bookings for accuracy prior to guest arrival
- Ensure guest history profiles are accurately maintained and utilised
- Handle all Special Attention Guests with precision and care
- Coordinate daily arrival communications to all departments by 10h00
- Prepare and manage booking notes on a rolling two-week cycle
- Assist with reservations and administrative duties as required
Minimum Requirements
- Grade 12 (Matric)
- Qualification in Hospitality, Travel, or Tourism (preferred)
- 2–3 years’ experience in concierge and/or reservations
- Experience working with PMS systems
- Strong computer literacy (MS Outlook, Word, Excel)
- Excellent command of English; additional languages advantageous
- Must have reliable transport
- Comfortable engaging with high-end and discerning clientele
Key Attributes
- Highly organised with strong attention to detail
- Professional and well-presented
- Strong communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
- Proactive, solutions-driven, and service-oriented
