Healthcare Customer Service Agents

Full Time 5 days ago Cape Town, Western Cape

Employment Information

Industry Call Centre, Telecommunications

Job Level Experienced Professional

Open Positions 1

Job Type Full Time

Location Cape Town, Western Cape, South Africa

Apply Before Aug 11, 2026

Handle inbound and/or outbound calls from Healthcare insurance members in a professional and empathetic manner
Assist members with benefit inquiries, claims status, eligibility, and plan information
Resolve customer queries accurately and efficiently while maintaining compliance standards
Navigate multiple systems to access and update member information
Ensure all interactions meet quality assurance and regulatory requirements
Maintain confidentiality and adhere to HIPAA guidelines and company policies
Escalate complex issues to the relevant department when necessary
Meet and exceed performance targets

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