Duties:
Lead and manage the housekeeping team, providing support, training, and guidance to ensure quality standards are met.
Develop and implement housekeeping policies, procedures, and quality controls to maintain cleanliness and functionality.
Conduct regular inspections of guest rooms, suites, and public areas to ensure compliance with cleanliness and presentation standards.
Manage inventory for cleaning supplies and equipment, ensuring sufficient resources while adhering to budget guidelines.
Collaborate with other departments to coordinate housekeeping schedules and special requests from guests.
Address and resolve guest inquiries and complaints in a professional and timely manner.
Implement and oversee safety and sanitation protocols in line with industry standards.
Prepare reports and documentation related to housekeeping operations, including team performance and inventory management.
Requirements:
Grade 12
Relevant certification in hospitality management or a related field.
At least 5+ years’ experience in a similar position at a high end hotel / hospitality setting
Proven track record of improving operational efficiency and guest satisfaction within a housekeeping department.
Familiarity with cleaning products, chemicals, and their safe handling.
Demonstrable experience in a housekeeping management role within the hospitality industry.
Strong leadership skills with the ability to motivate and manage a diverse team effectively.
Excellent attention to detail and a proactive approach to problem-solving.
Strong organizational skills, with the ability to manage multiple tasks efficiently.
Good communication skills, both verbal and written, to interact effectively with staff and guests.
Systems Knowledge:
Hotel system - Opera
Payroll T&A (PRP, Sage, ect)
Mobile platforms (E-Cat, Omni, ect)
