Our client is seeking to recruit an HR Coordinator who will play a key role in coordinating and overseeing core HR operations across the company. This position ensures the effective execution of recruitment, employee relations, training coordination, payroll inputs, and compliance activities.
Responsibilities:
Recruitment & Workforce Coordination
- Coordinate end-to-end recruitment for crew members, shift managers, and support roles.
- Liaise with restaurant managers to understand staffing needs and manpower planning.
- Oversee interview scheduling, selection documentation, and onboarding processes.
- Monitor recruitment timelines and ensure staffing targets are met.
- Maintain and analyze recruitment metrics (time-to-hire, attrition trends).
Employee Relations & HR Advisory
- Act as the primary HR contact for restaurant managers and employees for day-to-day HR matters.
- Support the HR Manager in handling grievances, disciplinary actions, and conflict resolution.
- Guide managers on HR policies, procedures, and labor law compliance.
- Assist in investigations and prepare documentation for disciplinary hearings.
Attendance, Payroll & HR Operations
- Coordinate attendance, overtime, leave, and roster data across restaurants.
- Review and validate payroll inputs before submission.
- Resolve complex attendance or payroll discrepancies in collaboration with managers.
- Monitor absenteeism and turnover trends and propose corrective actions.
Training & Development Coordination
- Coordinate mandatory and operational training programs (food safety, customer service, health & safety).
- Track training compliance and certification validity.
- Support performance review cycles and training needs analysis.
- Liaise with internal and external training providers as required.
HR Compliance & Reporting
- Ensure HR practices comply with labor laws, health & safety regulations, and the company standards.
- Maintain accurate and up-to-date HR records and documentation.
- Prepare and analyze HR reports (headcount, recruitment, attrition, absenteeism, training).
- Support HR audits and inspections.
HR Projects & Continuous Improvement
- Coordinate HR initiatives such as employee engagement programs, policy updates, and process improvements.
- Support change management initiatives across restaurants.
- Provide recommendations to improve HR efficiency and employee experience.
HR Reporting & Support
- Prepare basic HR reports (headcount, recruitment status, absenteeism).
- Assist with HR projects and initiatives as assigned by the HR Manager.
Profile:
- Bachelor's degree in human resources, Business Administration, or related field.
- Minimum 2-3 years of HR experience, preferably in QSR, retail, or hospitality.
- Experience coordinating recruitment, payroll inputs, and employee relations.
- Knowledge of local labour laws and HR best practices.
- Experience working across multiple locations is an advantage.
- Strong coordination, planning, and organizational skills.
- Good knowledge of HR policies, procedures, and labour laws.
- Ability to handle sensitive employee relations matters professionally.
- Strong communication and stakeholder management skills.
- Analytical skills with attention to detail.
- Ability to work in a fast-paced, multi-site environment.
- Proficiency in MS Office and HR information systems
