Essential
- Minimum 5 to 10 years' experience in hospitality, guest relations, lodge operations, hotel reservations, or tourism.
- Preference will be semi - retired hospitality co-ordinator
- Experience within a luxury lodge, safari lodge, boutique hotel, wellness retreat, or game reserve environment.
- Strong customer service and relationship management skills.
- Experience using reservation systems and hospitality software.
- Excellent written and verbal communication skills.
- Strong organisational and administrative abilities.
- Proficiency in Microsoft Office and online booking platforms.
Preferred- Diploma or Degree in Hospitality Management, Tourism Management, Hotel Management, or related field.
- Experience managing spa, wellness, or concierge services.
- Knowledge of safari lodge operations and luxury guest expectations.
- Additional language skills would be advantageous.
- Car self-drive is required
Personal Attributes- Warm, professional, and guest-centric personality.
- Highly organised and detail oriented.
- Calm under pressure with excellent problem-solving abilities.
- Strong interpersonal and communication skills.
- Self-motivated and able to work independently.
- Flexible and willing to work weekends, public holidays, and peak guest periods.
- Passionate about hospitality, tourism, wellness, and delivering memorable guest experiences.
RemunerationHybrid working arrangement and opportunities for within a luxury hospitality environment.
