ICT Manager

• MSP Governance: Own the relationship with the MSP; review performance metrics, incident trends, risks, and root causes.

• Risk & Compliance: Ensure operational risks are visible and managed; oversee adherence to ICT policies, standards, and controls.

• Business Continuity: Partner with the MSP to oversee and periodically test disaster recovery and business continuity plans.

• Platform Growth: Identify opportunities to consolidate systems, reduce complexity, and optimize existing platforms (e.g., M365, security posture).

• Business Case Development: Partner with the MSP on change requests and build internal business cases for initiatives requiring additional budget.

• Scalability: Ensure ICT platforms scale effectively alongside Anthem’s expanding renewable energy portfolio.

• Roadmap Alignment: Collaborate with the OCIO, suppliers, and management to execute the technology roadmap.

• Stakeholder Coordination: Act as a unifying presence between internal stakeholders and outsourced partners to manage expectations and drive adoption.

• Change Governance: Maintain visibility over project dependencies, risks, and change impacts to minimize business disruption.

• Budgeting: Manage internal ICT budgets, renewals, license reconciliations, and vendor invoicing.

• Commercial Oversight: Support business cases for new enhancements and ensure vendor contracts remain fit-for-purpose as the business scales.

• Team Management: Lead the broader internal ICT team, directly managing the Digital Transformation Lead and IT Operations Lead.

• Reporting: Act as the internal face of ICT to EXCO, providing structured reporting on performance, risks, and strategic initiatives.

• Education: Degree in Information Systems, Business, Technology, or a related field. Professional certifications (ITIL, PRINCE2, COBIT) are highly advantageous.

• Experience: 10–15 years in ICT, with at least 5 years in a senior management role overseeing the overall IT function.

• Vendor & Project Management: Proven track record of governing MSPs, managing SLAs, and delivering ICT improvement initiatives.

• Industry Exposure: Experience in the Energy/Renewable Energy sector is highly advantageous.

• Vendor Governance: Ability to hold providers accountable, manage conflict constructively, and interpret MSP service desk reporting.

• Practical Security Literacy: Broad understanding of cyber risk drivers in an M365/cloud-first environment (identity, endpoint, data protection) to govern outcomes without needing hands-on administration.

• Financial Acumen: Strong capability to track technology spend, ROI, and manage budgets utilizing Microsoft Excel or advanced tools.

• Change & Risk Management: Experience coordinating IT audits, evidence gathering, change approvals, and root-cause analyses.

• Professional Maturity: A calm, resilient demeanor under pressure, with strong self-leadership skills to prioritize tasks effectively in a hybrid work environment.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to Apply Now