ICT Manager

Job Title: ICT Manager (Pretoria) - 6-month contract

Key Performance Areas:
• Lead alignment of ICT strategy with business goals to maximize IT investments.
• Manage the ICT budget, ensuring spend remains within agreed tolerances.
• Act as the primary liaison between ICT and business needs, ensuring the ICT strategy supports business objectives.
• Motivate and guide the ICT team, delivering innovative solutions that drive business efficiency.
• Oversee successful delivery of all ICT services, both internal and external.
• Serve as the final escalation point for service issues, ensuring proactive resolution.
• Chair SLA meetings and ensure ICT readiness for business change initiatives.
• Ensure day-to-day technical solutions meet organizational goals and operational objectives.
• Manage infrastructure, desktop security, Unified Communications, and mobile data.
• Lead ICT security, vulnerability assessments, and maintain up-to-date auditing documentation.
• Administer remote user security, ensuring robust service for all users.
• Oversee ICT infrastructure and architecture, implementing best practice service management standards.
• Manage infrastructure improvements, project planning, and risk assessment.
• Ensure budget alignment and provide statistical helpdesk data.
• Establish partnerships with key stakeholders and collaborate on strategic projects.
• Represent the ICT function in the company's strategic transformation plans.

Minimum Requirements:
• National Certificate (Matric Grade 12)
• BCom in Commerce and IT Management
• Cyber Security Certificate
• Prince 2 Project Management Certification
• ITIL Service Management Foundation
• MCSA 2000 & 2003 Professional
• MNE (Master Network Engineer) Diploma
• ANE (Associate Network Engineer) Diploma
• 8+ years of management experience

Skills and Specifications:
• ICT Service Delivery & SLA Management
• Infrastructure Design & Implementation
• MS Windows 10 Pro, Project Management
• Policy Development & ICT Governance
• Networking Protocols & Disaster Recovery
• Configuration Management & Mobile Computing
• SQL, Active Directory, DHCP, DNS Administration
• Mimecast, Exchange, & Email Support
• Virtual Hyper-V Server & SAN Support
• Veeam & Symantec Backup Management
• Zoom, Skype, & Technology Support
• LAN/WAN Maintenance

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