Main Purpose/Job Summary:-
Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.
General Accountabilities:
- Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
- Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
- Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
- Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
- Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
- Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
- Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
- Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
- Contact Person for local ISP and international ISP for the Project
MSF Section/Context Specific Accountabilities
- Regular preventive check-up of ICT inventory.
- Monitor and manage the connection traffic to fit work needs.
- Up keep required servers environment.
- Timely update of the Windows system, antivirus in all staff computers in the project.
- Keeping up-to-date inventory file for all ICT and communication equipment in Coordination office.
- Daily troubleshooting of users computers/printers/communication equipment for the users.
- Following up on warranty expiries for all ICT equipment and inform the supervisor on time.
- Regular check-up of backup system is running.
- Ensure scheduled backup is done on time.
- Follow up with internet provider on technical maintenance of equipment.
- Monitor and enforce data protection policy.
- Timely organization of mission local telecom and internet monthly billing.
- Ensure that voice, data, and device entitlements are assigned in accordance with the policy.
- Follow up corrective and preventive maintenance of ICT equipments with external stake holders.
- Support on the setup/repair and installation of radio and satellite equipments.
- Liasing with partners.
- Performing any other task assigned by Supervisor.
No. of positions: 01
Place of work: Addis Ababa
Position holder report to(direct supervisor):Information system Specilaist
Length of contract: 12 months with possibility of extension
Remuneration and Benefits:
- Starting Base salary (N+0) –USD 869, payable in Ethiopian Birr (ETB).
Medical cover: as per the organization's policy
